Terms and Conditions

Terms and Conditions

Last updated: February 18, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, content, products, and services offered by BTR PRP (“BTR PRP,” “we,” “our,” or “us”). By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or purchase our products.

1. Eligibility and Professional Use

Our products and certain parts of our website are intended for use by licensed healthcare professionals, clinics, and other qualified organizations. By using the website or placing an order, you represent and warrant that you:

• Are at least the age of majority in your jurisdiction;
• Are a licensed medical professional or act with the express authority of a licensed medical facility;
• Have the authority to act on behalf of the clinic or organization you represent, if applicable; and
• Will use our products in accordance with all applicable local, state, and federal laws, regulations, and professional standards.

2. Accounts and Security

To access certain features, you may create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• You agree to notify us promptly of any unauthorized use or security breach.

3. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms. You agree not to:

• Engage in any activity that violates applicable law or regulation.
• Interfere with or disrupt the operation or security of the website.
• Attempt to gain unauthorized access to any part of the website or related systems.
• Copy, modify, or distribute content without our prior written consent.
• Use automated means (such as bots or scrapers) to access the website, except as expressly permitted.

4. Product Information

We strive to describe and display our products accurately. However:

• We do not warrant that product descriptions, images, specifications, or other content are complete, current, or error-free.
• We reserve the right to correct errors, update information, or change and discontinue products at any time without prior notice.
• Nothing on the website should be interpreted as a guarantee of specific results or outcomes.

5. Orders, Pricing, and Payment

• All prices are shown in the currency indicated and are subject to change without notice. Taxes, shipping, and handling charges may be added at checkout.
• By placing an order, you are making an offer to purchase. We may accept or decline any order at our discretion, including after you receive an order confirmation.
• Payment is processed via third-party payment providers. You agree to provide current, complete, and accurate billing and shipping information.
• If a product is listed at an incorrect price due to an error, we may cancel or refuse the order and issue a refund where applicable.

6. Shipping, Delivery, and Risk of Loss

• Shipping options, costs, and estimated delivery times will be provided during checkout or in your order confirmation.
• Risk of Loss: Risk of loss and title for products pass to you upon our delivery to the shipping carrier. We are not responsible for delays, loss, or damage occurring during transit.
• Inspection: You are responsible for inspecting products upon receipt and promptly notifying us of any visible damage, shortages, or discrepancies within 48 hours of delivery.

7. Returns, Refunds, and Cancellations: “All Sales Final” Policy

Because our products include single-use sterile medical devices, returns and refunds are subject to strict limitations to maintain the integrity and safety of the supply chain:

• All Sales Are Final: Due to strict regulatory requirements and the nature of sterile medical components, all purchases of PRP kits and associated sterile devices are final.
• No Returns on Sterile Goods: We cannot accept returns on medical devices once they have been shipped, as we cannot verify storage conditions or ensure the continued sterility of the product once it has left our chain of custody.
• Time Limits for Reporting Issues: Any claims regarding manufacturer defects or shipping errors (incorrect items sent) must be reported within 7 days of receipt.
• Cancellations: If you wish to cancel an order, please contact us as soon as possible. We may not be able to cancel orders that have already been processed, fulfilled, or shipped.

8. Regulatory and Proper Use

You acknowledge and agree that:

• Our devices must be used in accordance with applicable laws, regulations, and professional standards in your jurisdiction.
• It is your responsibility to determine whether our products and any associated protocols are appropriate for your practice and patients.
• You are solely responsible for obtaining any necessary approvals, licenses, or certifications required to use our products.

9. No Medical Advice; Clinical Responsibility

The content on our website is for general informational purposes only. It is not medical advice and is not a substitute for professional judgment, diagnosis, or treatment. You are solely responsible for all clinical decisions and patient assessments.

10. Intellectual Property

All content on the website, including text, graphics, logos, and images, is owned by or licensed to BTR PRP. You may not copy, reproduce, or distribute content without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, BTR PRP shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or products. Our total aggregate liability shall not exceed the amount you paid to us for the product giving rise to the claim.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of California. You agree that any legal action shall be brought exclusively in the state or federal courts located in Fullerton, California.

13. Contact Us

If you have questions about these Terms, please contact us:

BTR PRP
1303 W Valencia Dr, #338
Fullerton, CA 92833 USA
Email: contact@btrprp.com
Phone: (800) 210-7017